New Jersey Call Center Representative

Job Summary

Working remotely on a contract basis, the full-time New Jersey Call Center Representative will manage inquiries from consumers regarding health care coverage, assist with applications, and ensure compliance with performance standards while residing in New Jersey.

Key responsibilities

• Answer incoming calls and provide assistance to consumers regarding health care coverage and applications
• Track and document inquiries, process new applications, and facilitate life event changes as requested
• Attend meetings and trainings to maintain knowledge of programs and systems while escalating issues as needed

Required qualifications

• High School Diploma, GED, or equivalent; AA or higher degree preferred
• Minimum of 6 months of experience in customer service or call center environments
• Strong data entry and telephone skills
• Ability to work effectively in a fast-paced environment and manage multiple tasks
• Bi-lingual Spanish is a plus