New Jersey Customer Service Representative

Job Summary

Serving as the first point of contact for members, the full-time New Jersey Customer Service Representative will assist with transportation questions, schedule reservations, and document customer interactions while working remotely from home.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor
• Participate in required meetings and support a 24/7 contact center environment, which may include nights and weekends

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume preferred
• Ability to accurately type at least 35 words per minute
• Proficiency in quickly learning new technology and processes
• Ability to work independently and collaboratively in a team environment