New Jersey Customer Service Representative

Job Summary

Seeking optimistic individuals, the full-time New Jersey Customer Service Representative will resolve member concerns and process requests accurately while working from home in a structured environment.

Key responsibilities

• Receive and document customer concerns, ensuring timely and accurate information input
• Follow company procedures and refer unresolved grievances to the appropriate department
• Educate members on services and insurance coverage while managing a high volume of calls

Required qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with 6+ months in a contact center or customer service role
• Ability to type 35 words per minute or more
• Proficiency in Microsoft Office Suite
• Ability to work independently and make sound decisions in a fast-paced environment