New Jersey Licensed Call Center Supervisor

Job Summary

Leading a team of customer service representatives, the full-time Limited Service Call Center Supervisor will oversee daily operations, ensure quality standards and productivity goals are met, and manage staffing and performance while working remotely.

Key responsibilities

• Supervise call center staff to ensure adherence to quality standards and operational requirements
• Manage hiring, employee development, and performance improvement initiatives in collaboration with Human Resources
• Analyze performance trends and provide coaching to enhance service delivery and operational efficiency

Required qualifications

• Bachelor's degree in a related field
• 3-5 years of relevant professional experience
• Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred
• Equivalent combination of education and experience considered in lieu of a degree
• Demonstrated ability to lead and foster a culture of accountability and service excellence