New Jersey Licensed Customer Service Rep

Job Summary

To support a service-oriented environment, the full-time New Jersey Licensed Customer Service Representative will assist customers with transportation inquiries, schedule and modify reservations, and document interactions while working remotely from home.

Key responsibilities

• Assist customers with transportation questions and concerns, ensuring a positive experience
• Schedule, modify, and cancel reservations as requested while accurately documenting customer information
• Refer unresolved grievances to appropriate departments and participate in required meetings

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred
• Ability to type at least 35 words per minute
• Excellent customer service and interpersonal skills
• Ability to quickly learn new technology and follow complex instructions