New Mexico Call Center Agent

Job Summary

Seeking a qualified individual for the part-time Remote New Mexico Call Center Agent position, who will manage incoming and outgoing communications via phone, chat, and email, ensuring a positive citizen experience while adhering to established protocols.

Key Responsibilities

• Answer and conduct communications across multiple channels regarding eligibility questions and benefits
• Document customer interactions accurately and follow established call flows to maintain quality standards
• Research customer inquiries using various systems and provide timely resolutions

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years of customer service experience
• At least 2 years of call center experience
• Proficiency in computer usage, including internet navigation and data entry
• Reliable internet connection and a quiet remote work environment