New Mexico Contact Center Agent

Job Summary

Seeking qualified contractors, the remote State of NM Contact Center Agent will manage incoming and outgoing communications, assist customers with eligibility inquiries, and document interactions while working part-time from home in New Mexico.

Key Responsibilities

• Answer incoming and conduct outbound communications via phone, chat, and email
• Follow established call flows and scripts to ensure consistency and quality in customer interactions
• Document call information and outcomes accurately in call logs

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years of customer service experience
• At least 2 years of call center experience
• Proficiency with computers, including internet navigation and data entry
• Reliable internet connection capable of supporting internet-based calls