New Mexico Contact Center Agent

Job Summary

Seeking qualified individuals, the remote State of NM Contact Center Agent will provide customer service support through phone, chat, and email, ensuring a positive citizen experience while working on a contract basis for 12 months with potential for extension.

Key Responsibilities

• Answer incoming and conduct outbound communications regarding eligibility questions and benefits
• Follow established call flows and scripts to ensure consistency and quality in customer interactions
• Document customer encounters and relay accurate information regarding benefits and application statuses

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years' experience in customer service
• Minimum of 2 years' call center experience
• Proficiency with computers, including internet navigation and data entry
• Reliable internet connection and a quiet remote work environment