New Mexico Customer Success Specialist

Job Summary

A company is looking for a Customer Success & Retention Specialist.

Key Responsibilities

• Provide excellent customer service during calls and support interactions
• Identify at-risk customers and implement retention strategies
• Contribute to achieving customer service KPIs and provide feedback for service improvement

Required Qualifications

• Empathy and a customer-centric mindset
• Growth mindset with a strong work ethic and willingness to learn
• Ability to adapt to new systems and technology, including Salesforce and Twilio
• Reliable network connectivity with specified download and upload speeds
• Availability for a full-time remote schedule, including rotating Saturdays