New Mexico Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer needs in a remote environment.

Key Responsibilities

• Assist customers with inquiries related to insurance policies, coverage, and billing issues
• Provide information on products and services to ensure customers have appropriate insurance coverage
• Support customers in filing claims and demonstrate empathy during the claims process

Required Qualifications

• A minimum of two years of relevant work experience or two years of post-secondary education
• Property & Casualty license required for sales positions, with training provided for those not already licensed
• Ability to multitask and navigate multiple computer systems
• Experience in customer service preferred
• Must have a designated workspace free from distractions and high-speed internet access