New Mexico Licensed Contact Center Agent
Job Summary
Seeking a New Mexico Licensed Contact Center Agent, the full-time contractor will manage inbound and outbound communications via phone, chat, and email, ensuring a positive citizen experience while working remotely from New Mexico.
Key Responsibilities
- Answer incoming and conduct outbound communications regarding eligibility questions and benefits
- Follow established call flows and scripts to ensure consistency and quality in customer interactions
- Document call information accurately and assist customers with applications for medical and income benefits
Required Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years' experience in customer service
- At least 2 years of call center experience
- Proficiency with computers, including internet navigation and data entry
- Reliable internet connection capable of supporting internet-based calls
Complete Job Description
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