New Mexico Licensed Contact Center Agent
Job Summary
Seeking a New Mexico Licensed Contact Center Agent, this full-time contractor role will manage inbound and outbound communications via phone, chat, and email, ensuring a positive citizen experience while working remotely from New Mexico.
Key Responsibilities
- Handle incoming and outgoing communications, following established call flows and scripts
- Document customer interactions and relay accurate information regarding eligibility and benefits
- Research customer inquiries using multiple systems to provide timely and accurate resolutions
Required Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years of customer service experience
- At least 2 years of call center experience
- Proficiency with computers, including internet navigation and data entry
- Reliable internet connection capable of supporting internet-based calls
Complete Job Description
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