New Mexico Licensed Contact Center Agent
Job Summary
Offering a remote contractor opportunity, the New Mexico Licensed Contact Center Agent will manage incoming and outgoing communications, ensuring a positive citizen experience while adhering to established call flows and documentation standards.
Key Responsibilities
- Answer incoming and conduct outbound communications via phone, chat, and email regarding Medicaid and eligibility questions
- Follow established call flows and scripts to ensure consistency and quality in customer interactions
- Document call information and customer encounters clearly and completely in call logs
Required Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years of customer service experience
- At least 2 years of call center experience
- Proficiency with computers, including internet navigation, email, and data entry
- Access to a reliable internet connection capable of supporting internet-based calls
Complete Job Description
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