New Mexico Licensed Enrollment Specialist

Job Summary

A company is looking for an Enrollment Specialist for a 100% remote, full-time position.

Key Responsibilities

• Support potential patients seeking Substance Use Disorder care by answering questions, checking eligibility, and scheduling appointments
• Explain insurance coverage and benefits clearly and compassionately while enrolling new patients
• Monitor incoming faxes, upload documentation, and conduct outreach for appointment reminders and follow-ups

Required Qualifications

• 2+ years of experience in a healthcare setting, including inbound & outbound calls, customer service, and patient support
• Familiarity with healthcare terminology, particularly within addiction medicine
• Understanding of insurance enrollment processes and payer/provider terminology
• Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets)
• Ability to multitask, prioritize, and follow through with minimal supervision