New Mexico Remote Call Center Agent

Job Summary

Seeking qualified contractors, the Remote Contact Center Agent will manage customer inquiries via phone, chat, and email while working full-time in a remote capacity from New Mexico, ensuring a positive citizen experience and adherence to operational standards.

Key Responsibilities

• Answer incoming and conduct outbound communications across multiple channels
• Follow established call flows and scripts to provide accurate information regarding eligibility and benefits
• Document customer interactions and relay findings effectively to ensure timely resolution of inquiries

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years of customer service experience
• At least 2 years of call center experience
• Proficiency with computers, including internet navigation and data entry
• Access to a reliable internet connection suitable for remote work