New Mexico Systems Technician
Job Summary
To support client technical needs, the remote New Mexico Systems Technician will provide frontline technical support for end-user issues, manage service tickets, and collaborate with team members to ensure effective resolution of technical inquiries.
Key responsibilities:
- Serve as the first point of contact for client support requests, managing ticket documentation and prioritization
- Troubleshoot and resolve technical issues related to end-user devices, Microsoft 365 applications, and basic connectivity
- Collaborate with technical teams to escalate and resolve complex issues while maintaining a focus on customer service
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
