New Patient Center Supervisor

Job Summary

To support a growing remote team, the full-time New Patient Center Supervisor will lead and develop a team of New Patient Liaisons, drive patient growth through optimized scheduling and retention, and monitor team performance against key metrics.

Key responsibilities

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback and performance management
• Drive new patient growth by optimizing inquiry conversion and patient retention across all fertility programs
• Manage daily staffing and scheduling to ensure timely responses to patient inquiries and exceptional customer service

Required qualifications

• Bachelor's degree preferred
• Five years of customer service experience with at least two to three years in inside sales
• Ability to lead and manage a team dedicated to exceptional customer care
• Working knowledge of healthcare services, particularly in fertility
• Competency in using Microsoft Office programs and patient management systems