New Patient Liaison

Job Summary

To support a growing team, the full-time remote New Patient Liaison will prioritize generating new patient appointments through consultations, utilize an empathetic approach to convert prospective customers, and coordinate seamless transitions for referred patients.

Key responsibilities

• Generate increased new patient appointments through over-the-phone consultations and closing new business
• Utilize a soft sell approach to address inquiries and explain the benefits of choosing the organization
• Maintain accurate customer databases and report on inside sales metrics to recommend process improvements

Required qualifications

• Bachelor's degree preferred
• Five years of customer service experience, with two to three years in inside sales
• Ability to build personal connections with emotionally charged callers
• Excellent interpersonal and telephone skills; bilingual is a plus
• Working knowledge of healthcare services or fertility is a plus