New Patient Liaison

Job Summary

To support a growing fertility practice, the full-time New Patient Liaison will respond to patient inquiries, schedule consultations, and coordinate with clinical teams while working remotely.

Key responsibilities

• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services
• Schedule new patient consultations accurately based on provider availability and patient needs
• Document all patient interactions and manage workflows for specialized patient populations

Required qualifications

• Associate or bachelor's degree preferred
• 3 to 5 years of experience in customer service, patient access, or healthcare-related roles
• Demonstrated ability to communicate with empathy and professionalism in sensitive situations
• Experience in healthcare, patient scheduling, or fertility services is strongly preferred
• Bilingual skills are a plus