New Patient Liaison

Job Summary

To support a growing fertility practice, the full-time New Patient Liaison will manage prospective customer consultations, convert inquiries into appointments, and ensure seamless transitions for patients, all while working remotely from Monday to Friday.

Key responsibilities

• Generate new patient appointments through over-the-phone consultations and close new business
• Utilize a soft sell approach to address prospective customers' questions and explain the benefits of choosing the organization
• Coordinate with offices to facilitate smooth transitions for patients referred for medical diagnosis and treatment

Required qualifications

• Bachelor's degree preferred
• Five years of customer service experience, with two to three years in inside sales
• Ability to build personal connections with emotionally invested callers
• Excellent interpersonal and telephone skills; bilingual is a plus
• Working knowledge of healthcare services or fertility is a plus