New Patient Service Navigator

Job Summary

Managing the end-to-end new patient access experience, the full-time remote New Patient Service Navigator will handle registration, insurance verification support, scheduling, and outbound follow-up to ensure efficient patient flow from initial contact through appointment scheduling.

Key responsibilities

• Oversee the registration process and verify insurance for new patients
• Coordinate scheduling and conduct outbound follow-ups to enhance patient engagement
• Utilize standardized processes and technology to improve access and reduce scheduling delays

Required qualifications

• High School Diploma or GED
• Two years of experience in patient access, scheduling, call center, or customer service
• Ability to manage high-volume inbound and outbound call activity
• Experience in overcoming barriers and converting patient contacts into scheduled appointments
• Willingness to work evening and weekend shifts as needed