New York Certified Medical Assistant

Job Summary

Providing essential administrative and clinical support, the full-time New York Certified Medical Assistant will engage with patients and caregivers, coordinate member services, and manage scheduling in a remote environment.

Key responsibilities

• Conduct outreach to confirm appointments and educate patients about services and processes
• Respond to inquiries and triage requests related to scheduling, medication refills, and lab orders
• Coordinate care communication with primary care and external healthcare providers to ensure continuity of care

Required qualifications

• 2+ years of experience as a Certified Medical Assistant (CMA)
• Proficiency with Electronic Health Records (EHR/EMR) systems
• Experience supporting patients in a telehealth or virtual care setting preferred
• Strong written and verbal communication skills for virtual interactions
• Ability to prioritize patient needs and triage requests under clinical direction