New York Entitlement Advocate

Job Summary

A company is looking for an Entitlement Advocate to assist members and prospects in obtaining and retaining financial entitlements.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with Medicaid and Medicare applications
• Educate and assess prospects for Medicaid eligibility and facilitate the completion of required documentation
• Monitor and assist with the renewal of members' Medicaid eligibility and maintain accurate records in database systems

Required Qualifications

• High school diploma or GED from an accredited institution
• Member facing or customer service experience
• Ability to work a 9am-5:30pm schedule Monday-Friday and travel throughout specified regions
• Tech-savvy with skills in Microsoft Office Suite
• Bilingual candidates are preferred