New York Event Manager

Job Summary

Supporting hotels throughout the New York area, the full-time FLEX OSR Event Manager will manage event logistics, ensure exceptional customer service, and coordinate with sales and property departments for seamless event execution, with potential travel to other markets as needed.

Key responsibilities

• Oversee event logistics and operations to ensure smooth progression and adherence to established procedures
• Deliver exceptional customer service throughout the event process, including pre-event, event, and post-event phases
• Assist in the sales process by forecasting revenue and identifying upsell opportunities for events

Required qualifications

• High school diploma or GED with 2 years of experience in event management or a related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major
• Candidate must reside in the designated New York market
• Experience managing group room blocks and meeting space for average to large-sized groups
• Ability to integrate current trends in event management and design into event planning
• Demonstrated experience in customer service and handling guest feedback effectively