New York HR Call Center Supervisor

Job Summary

Supervising the HR Generalist call center team, the full-time HR Call Center Supervisor will actively participate in daily operations, manage escalated HR inquiries, and ensure compliance with New York CDPAP contract requirements in a remote setting.

Key responsibilities

• Lead the HR Generalist call center team to provide efficient and accurate responses to employee inquiries
• Actively engage in call center operations to monitor service levels and address frontline issues
• Serve as the primary escalation point for complex HR issues, ensuring timely resolution and follow-up

Required qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 5+ years of progressive experience in Human Resources, focusing on employee relations and benefits
• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• Experience supervising a call center environment
• Proficiency in HRIS systems and call center software