New York Licensed Bilingual Lead Administrator

Job Summary

A company is looking for a Bilingual Spanish Lead Contact Center Administrator.

Key Responsibilities

• Review and update work instructions and documentation
• Support quality performance programs and assist with quality assurance disputes
• Assist new hires and contribute to quality initiatives and special tasks

Required Qualifications

• High School Diploma or equivalent
• 4+ years of experience
• 1 year of New York State of Health (NYSOH) Lead Administrator experience
• Fluency in reading, writing, and translating English and Spanish
• Must reside within 100 miles of a New York office