New York Licensed Clinical Coordinator

Job Summary

Working remotely in a full-time capacity, the New York Licensed Clinical Coordinator will manage member engagement in the Long-Term Support Services (LTSS) Program, ensuring access to resources and facilitating communication between customers, health plans, and community organizations.

Key responsibilities:

• Build lasting relationships with members, families, and caregivers
• Conduct follow-up calls and ongoing assessments for new members in the LTSS program
• Promote understanding of health delivery systems and assist customers in addressing unmet needs

Required qualifications:

• Bachelor's Degree in a Health or Human Service field preferred, or equivalent experience in managed care or health services
• Working knowledge of Medicaid programs and extensive experience with LTSS benefits
• Experience in Managed Care or with Social Service Agencies
• Ability to incorporate Evidence Based Innovation practices into customer engagement
• Understanding of New York State Medicaid regulatory guidelines and person-centered planning methodologies