New York Licensed Customer Care Rep

Job Summary

Working remotely, the full-time New York Licensed Customer Care Representative will manage inquiries and resolve issues from insureds and carriers regarding coverage, claims, and billing while contributing to business retention efforts.

Key responsibilities

• Promptly and professionally answer incoming calls, documenting interactions according to department protocols
• Provide accurate information to insureds and conduct research as needed to resolve questions or issues
• Obtain comparative quotes for personal lines insurance and audit insurance applications for accuracy

Required qualifications

• High school diploma or GED
• Two or more years of customer service and/or sales experience, preferably in the insurance industry
• Proficiency with MS Outlook, Word, and Excel
• NYS Property & Casualty or Personal Lines license or ability to obtain within 90 days of hire