New York Licensed Customer Service Rep

Job Summary

Seeking a New York Licensed Customer Service Representative, the remote position will assist customers with billing inquiries, ensure accurate documentation of account information, and provide detailed explanations of account status while adhering to state and federal regulations.

Key responsibilities

• Assist customers with billing inquiries and concerns
• Document and input account information accurately into the client system
• Provide detailed explanations of account status and inquiries to customers

Required qualifications

• High School diploma or equivalent
• Proficiency in Microsoft applications
• Ability to learn software applications
• Detail-oriented with strong organizational and prioritization skills
• Effective call handling skills and professionalism