New York Licensed Customer Service Rep

Job Summary

To support a growing team, the part-time Remote Customer Service Representative, residing in New York, will assist customers with billing inquiries, ensure accurate documentation of account information, and provide detailed explanations of account statuses while working from home.

Key responsibilities

• Assist customers with billing inquiries and concerns
• Ensure accurate documentation and input of account information into the client system
• Adhere to State and Federal regulations while assisting customers with delinquent accounts

Required qualifications

• High School diploma or equivalent
• Proficiency in Microsoft applications and ability to learn new software
• Detail-oriented with strong organizational and prioritization skills
• Effective call handling skills and professionalism
• Reliable internet connection meeting specified speed requirements