New York Licensed Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor responsible for managing daily operations and team performance.

Key Responsibilities

• Manage daily operations and employee workflow within the department
• Train, mentor, and oversee staff performance while ensuring compliance with policies and procedures
• Develop and implement workflow changes to enhance service efficiency and manage complex claims

Required Qualifications

• Minimum high school diploma with three years of related experience in healthcare or managed care
• At least two years of experience in a leadership role
• State licensure certification may be required, with a six-month timeframe to obtain if not currently held
• Knowledge of claims processing, provider billing, and medical coding systems preferred
• Ability to manage multiple projects and work independently in a fast-paced environment