New York Licensed Member Associate

Job Summary

A company is looking for a Member Experience Associate.

Key Responsibilities

• Support customer inquiries using operating standards and knowledge base information
• Handle a high volume of inbound calls and follow up with policyholders through outbound calls and emails
• Act as a brand ambassador, collaborating with the team to enhance customer experience

Required Qualifications

• Active Property & Casualty insurance license preferred
• Minimum of one year of call center experience
• Previous customer service experience required
• Ability to work in a remote environment
• Bachelor's degree preferred