New York Licensed Mobile Crisis Manager

Job Summary

Managing mobile crisis referrals, the full-time New York Licensed Mobile Crisis Manager will oversee operations, ensure compliance with regulations, and support a team dedicated to crisis intervention in a remote setting.

Key responsibilities

• Oversee daily operations related to the Single Point of Access for Mobile Crisis referrals, ensuring compliance with contractual and regulatory standards
• Coordinate communications and outreach with stakeholders, including the Department of Health and Mental Hygiene and Mobile Crisis providers
• Provide clinical, administrative, and technical supervision to direct reports while utilizing performance-based management approaches

Required qualifications

• Master's degree in Psychology, Social Work, or a related field
• 3+ years of experience in assessment, crisis intervention, and administrative/supervisory roles
• Advanced understanding of mobile crisis services delivery in New York City
• Call center experience is highly desirable
• Fluency in English, both verbal and written