New York Licensed Patient Engagement Manager

Job Summary

Managing the daily operations of the Patient Engagement Center, the full-time New York Licensed Patient Engagement Manager will ensure a world-class patient experience by overseeing contact center team performance, hiring, and onboarding, while working remotely.

Key responsibilities:

• Interview, hire, and onboard new PEC Advocates
• Coach and performance manage PEC Advocates to maximize productivity and quality
• Collect and analyze PEC statistics to improve operations and meet performance goals

Required qualifications:

• Undergraduate degree or equivalent experience
• Minimum 3-5 years management experience in an inbound service contact center
• Healthcare or physical therapy experience is a plus
• Familiarity with contact center technology and customer service best practices
• Demonstrated leadership skills and ability to work in a fast-paced environment