New York Licensed Support Lead

Job Summary

A company is looking for a Support Lead.

Key Responsibilities

• Assist Supervisor in daily operations and processes within the department
• Provide general support to team members and serve as a subject matter expert
• Monitor compliance with departmental policies and collaborate with the training team as necessary

Required Qualifications, Training, and Education

• Minimum completion of high school (diploma or GED)
• Minimum 2 years of experience in the healthcare industry or customer service; leadership experience preferred
• State licensure certification may be required, with a six-month timeframe to obtain if not initially certified
• Knowledge of claims processing and applicable laws and statutes
• Ability to lead and mentor others in a positive and respectful manner