New York Operations Support Lead

Job Summary

A company is looking for an Operations Support Team Lead to oversee scheduling metrics and support the New York State Office for People with Developmental Disabilities.

Key Responsibilities

• Oversee scheduling metrics and prioritize high-need cases
• Assist in managing daily activities and provide guidance to team members
• Evaluate performance reports and assist in training Case Management CSRs

Required Qualifications

• High school diploma or GED required with 1.5+ years of relevant experience
• Professional experience with the New York State OPWDD projects
• Experience with assessment tools and data analysis in behavioral health or social services
• Ability to draft or modify training materials and procedural documentation
• Reliable high-speed internet service and company-issued computer equipment required