New York State Certified Call Center Representative

Job Summary

To enhance member retention and improve healthcare literacy, the full-time New York State Certified Call Center Representative will conduct outbound calls, manage inquiries, and execute targeted outreach campaigns in a remote environment.

Key responsibilities:

• Execute outbound campaigns focused on member retention and achieving campaign-specific goals
• Manage first call resolutions and ensure adherence to performance metrics in a fast-paced call center atmosphere
• Educate members about their benefits and procedures while delivering service with integrity and professionalism

Required qualifications:

• High School diploma or equivalent with customer service experience; Associate degree or college courses preferred
• 1-3 years of customer service and/or relevant office experience required
• Ability to work occasionally on Saturdays
• Experience in roles requiring strict confidentiality
• Must obtain NYS Market Place Facilitated Enroller certification (CAC) within the first year of hire