New York Title Operations Supervisor

Job Summary

Supervising title production employees in New York, the full-time salaried Title Operations Supervisor will manage day-to-day operations in a Title Operations Center, ensuring compliance with wage laws, delegating tasks, and enhancing customer service while working remotely.

Key responsibilities

• Supervise daily operational activities of title employees and assist with personnel management
• Delegate tasks, manage workflow, and provide input on staffing needs and performance evaluations
• Implement processes and metrics to improve customer service, quality, and productivity

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3-5 years of directly related experience in title operations
• 2+ years of demonstrated experience in a lead or supervisory role
• Proficiency in Microsoft Office applications, particularly Excel
• Solid technical knowledge of systems and processes related to title operations