New York Wellness Coordinator

Job Summary

Providing essential administrative support in a remote capacity, the full-time New York Wellness Coordinator will manage inbound provider calls, coordinate information for clinical teams, and assist with behavioral health benefit education and referrals.

Key responsibilities:

• Manage an inbound provider call queue and ensure effective communication
• Collect and input data from providers into multiple electronic documentation systems
• Coordinate information to support clinical team partners and assist with member engagement in mental health and substance use treatment

Required qualifications:

• High School Diploma/GED
• 2+ years of managed care or call center experience
• 1+ years of computer proficiency, including Adobe and Microsoft Office
• Experience handling sensitive issues with providers confidentially
• Ability to work 40 hours per week between 8:00 am and 5:00 pm EST