Next Gen Customer Specialist

Job Summary

A company is looking for a Kinetic Next Gen Specialist.

Key Responsibilities

• Handles inbound calls from top-tier customers regarding various inquiries
• Resolves customer billing issues and product/service concerns related to Next Gen technology
• Educates and sells products and services to customers using a consultative sales approach

Required Qualifications

• High School diploma or equivalent; at least 6 months of experience
• Ability to manage multiple priorities in a fast-paced environment
• PC skills, including proficiency in Windows and keyboarding
• Ability to work flexible hours, including evenings, holidays, and weekends
• Willingness to take initiative in understanding billing systems and customer service processes