NHS Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, UK.

Key Responsibilities

• Lead implementation and post-sale experiences for NHS accounts
• Develop account plans to maximize lifetime value and identify expansion opportunities
• Navigate NHS compliance and procurement frameworks to ensure project delivery

Required Qualifications

• Direct experience working in or with the NHS in operational, procurement, or partnership roles
• 2+ years in Customer Success, Implementation, or Account Management, preferably in a startup
• Proficient in data tools such as Excel/Google Sheets for tracking growth metrics
• Exceptional presentation skills and ability to align client expectations
• Highly organized and collaborative with a bias toward action in fast-paced environments