NICE CXone Support Engineer
Job Summary
Seeking a full-time NICE CXone Support Engineer, this role will provide Level 3 production support for NICE CXone contact center environments, focusing on maintaining platform stability through monitoring, incident management, and operational improvements in a remote work setting.
Key responsibilities
- Provide L3 production support for NICE CXone environments
- Monitor and resolve production incidents, outages, and service requests
- Collaborate with cross-functional teams on issue resolution and drive automation
Required qualifications
- 5+ years of experience supporting NICE CXone/NICE inContact
- 4+ years of L3 production support experience
- Strong knowledge of ACD, IVR, routing, and contact center technologies
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog
- Experience with AWS, Azure, or GCP environments
COMPLETE JOB DESCRIPTION
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