NICE CXone Support Engineer
Job Summary
Supporting core contact center capabilities, the full-time NICE CXone Support Engineer will provide Level 3 production support for NICE CXone environments, focusing on incident management, platform stability, and collaboration with cross-functional teams in a remote work setting.
Key responsibilities
- Provide L3 production support for NICE CXone environments
- Monitor and resolve production incidents, outages, and service requests
- Perform root cause analysis and implement preventive solutions
Required qualifications
- 5+ years of experience supporting NICE CXone/NICE inContact
- 4+ years of L3 production support experience
- Strong knowledge of ACD, IVR, routing, and contact center technologies
- Hands-on experience with monitoring tools like Splunk, Zabbix, or CloudWatch
- Experience with AWS, Azure, or GCP environments
COMPLETE JOB DESCRIPTION
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