NICE CXone Support Engineer
Job Summary
Seeking a full-time NICE CXone Support Engineer, the successful candidate will provide Level 3 production support for NICE CXone contact center environments, ensuring platform stability through proactive monitoring, incident management, and collaboration with cross-functional teams, all in a remote work setting.
Key responsibilities
- Provide L3 production support for NICE CXone environments
- Monitor and resolve production incidents, outages, and service requests
- Perform root cause analysis and implement preventive solutions
Required qualifications
- 5+ years of experience supporting NICE CXone/NICE inContact
- 4+ years of L3 production support experience
- Strong knowledge of ACD, IVR, routing, and reporting
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog
- Experience with AWS, Azure, or GCP environments
COMPLETE JOB DESCRIPTION
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