NICU Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Care Management Support Coordinator NICU will perform outreach, answer inbound calls, and schedule services while working remotely.

Key responsibilities

• Conduct outreach to members to assist with care plan next steps and connect them to community or health plan resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 1 - 2 years of related experience in a non-clinical role supporting clinical teams, preferably in NICU
• Knowledge of health plan activities and resources
• Familiarity with Social Determinants of Health (SDOH) needs
• Ability to comply with policies and standards related to care management