Night Call Phone Attendant

Job Summary

A company is looking for a Night Call Phone Attendant to serve as the first point of contact for families and partners after business hours.

Key Responsibilities

• Answer incoming after-hours calls promptly and professionally
• Collect and document accurate first-call information and coordinate with relevant personnel
• Prepare morning summary reports and escalate urgent situations to management

Required Qualifications

• High school diploma or equivalent
• Basic computer and data entry proficiency
• Reliable internet and phone access if working remotely
• Ability to work independently overnight
• Experience in funeral service, healthcare, hospice, or call center environments is preferred