Night Dispatch Specialist

Job Summary

Providing exceptional customer support and dispatch operations, the full-time Night Dispatch Specialist will coordinate service calls, manage technician schedules, and ensure a high level of customer satisfaction in a remote environment from Thursday to Monday, 4:00 PM to 12:00 AM CT.

Key responsibilities

• Provide a warm, professional experience through various communication channels and resolve customer concerns efficiently
• Coordinate and dispatch service calls based on urgency and technician skillset, while monitoring schedules for maximum efficiency
• Maintain accurate customer records and prepare next-day scheduling while assisting with vendor coordination for complex jobs

Required qualifications

• 1+ year of recent experience in a hospitality or high-volume customer-facing role, or dispatching experience
• 2+ years of customer service experience
• 1+ years of dispatching experience in HVAC, plumbing, or electrical services
• Proficiency in Microsoft Outlook, Word, and Excel
• High School Diploma or GED