NMLS Licensed Mortgage Coordinator Manager

Job Summary

Leading a team of approximately 15 Mortgage Loan Coordinators, the full-time NMLS Licensed Mortgage Coordinator Manager will focus on training, development, and process optimization while utilizing Loan Origination Systems like Encompass to enhance pipeline performance and member experience in a hybrid work environment.

Key responsibilities

• Develop and execute strategic plans for the Mortgage Loan Coordinator team, aligning talent development and process optimization with organizational goals
• Leverage advanced analytics and AI tools to provide personalized coaching and feedback to team members for performance improvement
• Design and implement standardized workflows within the Loan Origination System to ensure high-quality and scalable execution

Required qualifications

• Five years of progressive experience in financial or lending settings, with a focus on mortgage operations or loan coordination
• Three years of experience in team leadership and implementing process improvements
• Bachelor's degree in business, finance, economics, or a related field preferred; equivalent experience may substitute for education
• Experience with Loan Origination Systems, particularly Encompass, and a strong understanding of mortgage processing workflows
• Ability to qualify for and maintain NMLS registration under the S.A.F.E. Act