NOC Analyst

Job Summary

A company is looking for a NOC Analyst to provide 24/7 monitoring and incident response for healthcare SaaS platforms.

Key Responsibilities

• Monitor production systems 24/7 using observability platforms to detect anomalies, alerts, and incidents
• Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers as necessary
• Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation

Required Qualifications

• 1-3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles
• Experience with monitoring and observability tools (Datadog, Splunk, New Relic, or similar)
• Familiarity with incident management and ITSM platforms (Jira Service Management, ServiceNow, PagerDuty)
• Moderate understanding of cloud infrastructure (AWS, Azure, GCP) and web services
• Strong troubleshooting skills and ability to follow technical runbooks under pressure