NOC L2/3 Team Lead

Job Summary

A company is looking for an L2/3 NOC Team Lead.

Key Responsibilities

• Lead, coach, and develop L2/3 NOC engineers, ensuring high performance and technical capability
• Oversee incident management and operational processes, ensuring adherence to SLAs and KPIs
• Act as the senior technical escalation point for complex incidents and support problem management activities

Required Qualifications

• Experience in a technical operations, NOC, or service desk environment
• Understanding of incident management and escalation processes
• Familiarity with ITIL principles
• Experience with dashboards, monitoring tools, and ticketing systems
• Networking certifications such as CompTIA or CCNA equivalent are preferred